Hi Vaughan,
It’s ok here for me, but it’s not really a fair test. I suspect they have their servers in more than one data center and I would imagine that where we are both geographically located plays a part in to which ones we hit.
I use Google Chrome and it’s typically fine, even at the highest quality playback. The support page for Udemy covers the basic stuff, clearing temporary internet files/cache, closing the browser, rebooting your computer, but after that, it would really be a case of contacting them directly if you are still having problems. I appreciate that probably doesn’t help a lot, but it isn’t something the team really have any control over. Having just checked that support page, it does actually go into a lot more detail than it ever used to, which is a good thing and probably worth a look.
I do recall about two years ago there were a lot of problems, but that all seemed to settle down after a while and I would probably put that down to Udemy change their platform, migrating to other locations or whatever.
The email address for Udemy’s support people is support@udemy.com, the support page is linked below.
See also;
- Udemy : Support
- Udemy - Support : Video and Audio Issues
- Community : Really bad performance for Udemy site / player