Help! phantom face that won't go away

Take a look at the bottom of the ramp: there appears to be a face horizontally sticking out like a step. I followed the directions completely from the video. I thought maybe that I accidentally left in an edge or something but I didn’t… you can see it is not black on the front of the “face.” I redid the process several times and I kept getting that ghost face. I’ve tried every way possible to select it (face, edge, vertices) but it’s a phantom that won’t go away— I just end up selecting the ramp or surrounding lines/vertices/faces. The program seems to think it’s not there but it shows up when I put it in render view, too. What could be going on??

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